Last updated: August 2, 2025
Thank you for shopping at Jhuangnyc. We strive to provide high-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 30 days of receiving your order.
- To be eligible for a return, items must be unused, unworn, unwashed, and in original packaging with all tags intact.
- Items marked as Final Sale are not eligible for return or refund.
- We do not charge any restocking fees.
Free Return Shipping
- We offer free return shipping on all eligible items.
- After your return request is approved, we’ll send you a prepaid return label.
- Please ensure your parcel is securely packed to prevent damage in transit.
- Returns sent without authorization may not be accepted.
Processing Refunds
- Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method within 5–7 business days.
- The time it takes for the refund to appear in your account depends on your bank or card issuer.
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account or credit card.
- Contact your bank or card provider — processing times can vary.
- If you’ve done all this and still have not received your refund, please contact us at contact@jhuangnyc.com.
Exchanges
- We do not process traditional exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
We sincerely apologize if you’ve received a damaged, defective, or incorrect item.
To help us resolve the issue quickly, please contact us within 48 hours of delivery with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll arrange an immediate replacement or issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Intimate apparel (unless unopened and unused)
- Gift cards or downloadable products
- Customized or personalized items (unless faulty)
How to Start a Return
To initiate a return, please contact our support team via:
Contact Us Page: https://www.jhuangnyc.com/contact-us/
Email: contact@jhuangnyc.com
Please include:
- Full Name
- Order Number
- Reason for Return
- Photos (if applicable)
Contact Information
ALICIA CLIFFE CREATIVE LTD
61a Grove Road, London E17 9BN, United Kingdom
Phone: +44 7874 488224
Email: contact@jhuangnyc.com