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Return and Refund Policy

Last updated: August 2, 2025

Thank you for shopping at Jhuangnyc. We strive to provide high-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.


Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, items must be unused, unworn, unwashed, and in original packaging with all tags intact.
  • Items marked as Final Sale are not eligible for return or refund.
  • We do not charge any restocking fees.

Free Return Shipping

  • We offer free return shipping on all eligible items.
  • After your return request is approved, we’ll send you a prepaid return label.
  • Please ensure your parcel is securely packed to prevent damage in transit.
  • Returns sent without authorization may not be accepted.

Processing Refunds

  • Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund.
  • Approved refunds are issued to your original payment method within 5–7 business days.
  • The time it takes for the refund to appear in your account depends on your bank or card issuer.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account or credit card.
  2. Contact your bank or card provider — processing times can vary.
  3. If you’ve done all this and still have not received your refund, please contact us at contact@jhuangnyc.com.

Exchanges

  • We do not process traditional exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

We sincerely apologize if you’ve received a damaged, defective, or incorrect item.
To help us resolve the issue quickly, please contact us within 48 hours of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We’ll arrange an immediate replacement or issue a full refund.


Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Intimate apparel (unless unopened and unused)
  • Gift cards or downloadable products
  • Customized or personalized items (unless faulty)

How to Start a Return

To initiate a return, please contact our support team via:
Contact Us Page: https://www.jhuangnyc.com/contact-us/
Email: contact@jhuangnyc.com

Please include:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos (if applicable)

Contact Information

ALICIA CLIFFE CREATIVE LTD
61a Grove Road, London E17 9BN, United Kingdom
Phone: +44 7874 488224
Email: contact@jhuangnyc.com