Last updated: June 5, 2025
Welcome to our FAQ section! Below you’ll find answers to the most common questions about shopping with Jhuangnyc. If you need further help, feel free to contact us.
📦 Ordering
Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
Q: Can I change or cancel my order after placing it?
A: You may request a cancellation or change within 12 hours of placing your order. Please contact us as soon as possible at contact@jhuangnyc.com or call +44 7874 488224.
🚚 Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days and delivered within 2–4 business days (UK).
Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. Stay tuned for future updates!
Q: How can I track my order?
A: You’ll receive an email with tracking information once your order has shipped. If you haven’t received it, please contact us.
💳 Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple/Google Pay.
Q: Is your payment system secure?
A: Absolutely. We use SSL encryption and trusted, PCI-compliant payment gateways to ensure your data is protected.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window with free return shipping. Items must be unused and in original condition. No restocking fees or final sale exclusions apply.
Q: How do I request a return or refund?
A: Please contact us at contact@jhuangnyc.com with your order number, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 3–5 business days after we receive and inspect your return.
📞 Customer Service
Q: How can I contact you?
A: You can reach us via:
- Email: contact@jhuangnyc.com
- Phone: +44 7874 488224
- Contact Form: Click here
Our support team is available Monday to Friday, 9 AM – 6 PM (UK time).
🛍️ Products & Stock
Q: Are your products genuine and quality-tested?
A: Yes. All products are sourced responsibly and quality-checked to meet our high standards.
Q: What if an item I want is out of stock?
A: You can sign up for restock notifications on the product page or contact us to check availability.
Still have questions? Don’t hesitate to get in touch with us. We’re always happy to help.