Last updated: June 5, 2025
At Jhuangnyc, we understand that plans can change. Our order cancellation policy is designed to provide flexibility while ensuring smooth order processing and fulfillment.
⏳ Cancellation Timeframe
You may cancel your order within 12 hours of placing it — as long as it has not yet been processed or shipped.
To cancel an order:
- Email us at contact@jhuangnyc.com
- Or call us at +44 7874 488224
Please include your order number in your message for faster assistance.
🚚 Orders Already Shipped
If your order has already been dispatched, we are unable to cancel it. However, you may still return the item once it is delivered. Please refer to our Return & Refund Policy for full details.
❌ Non-Cancellable Orders
In rare cases, certain custom or made-to-order items may not be eligible for cancellation. If this applies to your order, it will be clearly stated at checkout.
💳 Refunds for Cancelled Orders
If your cancellation request is approved:
- A full refund will be issued to your original payment method.
- Refunds are typically processed within 3–5 business days, depending on your bank or card issuer.
📩 Need Help?
For questions or urgent assistance, please contact us at:
📧 contact@jhuangnyc.com
📞 +44 7874 488224
Thank you for shopping with Jhuangnyc. We appreciate your understanding and support.