Welcome to the Jhuangnyc FAQ section! Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you don’t see your question here, please feel free to contact us directly.
1. How can I place an order?
Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. You’ll be guided through entering your shipping and payment information.
2. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay where available.
3. How long does shipping take?
- Handling time: 1–2 business days
- Delivery time: 2–4 business days within the UK
You will receive tracking information once your order ships.
4. Can I track my order?
Yes! After your order ships, you’ll receive an email with a tracking number and link to monitor your package.
5. What is your return policy?
We offer a 30-day return window for unused, unopened products in original packaging. Return shipping is free. Please visit our Return & Refund Policy page for full details.
6. How do I initiate a return?
Contact us at contact@jhuangnyc.com with your order number and reason for return. We’ll guide you through the process.
7. Can I cancel or change my order?
Orders can be cancelled within 12 hours of placement if they have not yet been processed or shipped. Contact us immediately if you wish to cancel or modify your order.
8. Do you ship internationally?
Currently, we only ship within the United Kingdom. For special requests or inquiries, please contact our support team.
9. Is my payment information secure?
Yes, all payments are securely processed via trusted PCI-compliant payment gateways using SSL encryption. We never store your full payment details.
10. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund promptly.
11. How do I contact customer support?
You can reach us via email at contact@jhuangnyc.com or by phone at +44 7874 488224 during business hours (Monday to Friday, 9 AM – 5 PM UK time).
If you have any other questions, don’t hesitate to get in touch! We’re here to help.