Last updated: August 2, 2025
Thank you for shopping with Jhuangnyc. Below is everything you need to know about how we process and deliver your order.
Order Processing Time
- Handling time: 1–2 business days
- Orders are processed Monday through Friday (excluding public holidays).
- You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has been dispatched.
Delivery Time
- Estimated delivery time: 2–4 business days after dispatch
- Delivery times may vary slightly depending on your location, order volume and carrier delays (e.g., weather, holidays).
Shipping Costs
- Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your purchase.
- We occasionally offer free shipping promotions, which will be clearly advertised on our website.
Tracking Your Order
- As soon as your order ships, you will receive an email with your tracking number and tracking link.
- You can track the status of your shipment at any time using the link provided.
Delivery Address Information
Please ensure all shipping information is accurate and complete.
We are not responsible for delays or failed deliveries due to:
- Incorrect or incomplete addresses
- Unavailable recipient at the time of delivery
If a package is returned to us due to an address issue, we will contact you to arrange re-shipment.
Lost / Delayed Packages
While we do our best to ensure timely delivery, once your package is handed over to the carrier, delays or losses may occasionally occur. If your shipment is significantly delayed, please contact us and we will assist you in opening an inquiry with the carrier.
International Shipping
Currently, we only ship within the United Kingdom.
If you are outside our shipping zone and would like to place an order, please contact us — we may be able to accommodate special requests.
Questions?
If you have any questions about shipping or need help with your order, please contact us at:
Email: contact@jhuangnyc.com
Phone: +44 7874 488224
Contact Form: https://www.jhuangnyc.com/contact-us/