Last updated: August 2, 2025
At Jhuangnyc, we understand that plans can change. Our cancellation policy is designed to be as flexible as possible while allowing us to process and ship your order quickly.
1. Requesting a Cancellation
- You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
- To request a cancellation, please contact us immediately at: Email: contact@jhuangnyc.com
Phone: +44 7874 488224
Include your order number and the reason for cancellation in your message.
2. Orders Already Processed or Shipped
- Once an order has entered processing or has been shipped, it can no longer be cancelled.
- In this case, you may still return the item after delivery by following our Return & Refund Policy.
3. Refunds for Cancelled Orders
- Approved cancellations will be refunded to the original method of payment.
- Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
4. Refusal of Delivery
If you refuse delivery of a package that has already been shipped, shipping charges may be non-refundable.
Once the parcel returns to us, your order will be treated as a return under our Return & Refund Policy.
5. Contact Us
If you need to cancel or make changes to your order, please contact us as soon as possible:
ALICIA CLIFFE CREATIVE LTD
61a Grove Road, London, E17 9BN, United Kingdom
Email: contact@jhuangnyc.com
Phone: +44 7874 488224