Frequently Asked Questions (FAQs)
Last Updated: January 25, 2026
Welcome to Jhuangnyc! Below you’ll find answers to the most common questions about shopping with us. If you need further assistance, feel free to contact our support team.
Orders
1. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
2. Can I modify or cancel my order?
Yes, you may cancel or modify your order before it has been shipped. Please contact us as soon as possible with your order number.
Once an order has shipped, it cannot be modified and must follow our Return Policy.
3. Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with your order details and receipt.
Shipping & Delivery
4. Where do you ship?
We ship across the United States and worldwide.
5. How long does delivery take?
- USA: 3–7 business days
- International: 7–21 business days
Delivery times may vary depending on location and customs processing.
6. Do you offer free shipping?
Yes, we offer free worldwide shipping on eligible orders unless stated otherwise on the product page.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can also track your order through your account dashboard.
Returns & Refunds
8. What is your return policy?
We accept returns within 30 days of delivery. Returns are free and no restocking fees apply.
Items must be unused and in original condition.
9. How do I start a return?
Contact us at contact@jhuangnyc.com with your order number and reason for return. We will provide return instructions and a prepaid label.
10. When will I receive my refund?
Refunds are processed within 2–5 business days after inspection. Banks may take 3–10 business days to post the funds.
Payments & Security
11. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Apple Pay, and Google Pay (where available).
12. Is my payment information secure?
Yes. All payments are processed through secure, encrypted, and PCI-compliant providers. We do not store your card information.
13. Do you charge sales tax?
Applicable sales taxes are calculated automatically at checkout based on your location.
International customers may be responsible for customs duties and taxes.
Accounts & Support
14. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your profile.
15. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
16. How can I contact customer support?
You can reach us through:
Email: contact@jhuangnyc.com
Phone: +1 (844) 432-7332
Products
17. Are your products covered by a warranty?
Some products may include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page.
18. What if a product is out of stock?
Out-of-stock items will be marked accordingly. You may sign up for restock notifications when available.
19. Do you offer bulk or wholesale pricing?
Currently, we do not offer bulk pricing. For special requests, please contact our support team.
Policies
20. Where can I find your policies?
You can find all our policies in the footer of our website, including:
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
- Terms of Service
- Billing Terms
- Cookie Policy
- Order Cancellation Policy
Contact Information
If you still have questions, we’re here to help:
Email: contact@jhuangnyc.com
Phone: +1 (844) 432-7332
Address: 430 Gavilan Pl NW, Albuquerque, NM 87107, USA