Last Updated: January 25, 2026

At Jhuangnyc, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility — 30-Day Policy

We accept returns within 30 days from the date of delivery.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be returned in original packaging (if applicable)
  • Include all accessories, manuals, and parts
  • Be accompanied by proof of purchase (order number or receipt)

Returns that do not meet these conditions may be refused or subject to review.

2. Free Returns — No Restocking Fee

We proudly offer:

  • Free return shipping on eligible returns
  • No restocking fees
  • No hidden return costs

Once your return is approved, we will provide a prepaid return label or detailed return instructions.

3. Non-Returnable Items (Final Sale)

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Gift cards (if applicable)
  • Products damaged due to misuse, improper handling, or installation
  • Items missing parts or returned in poor condition

Final Sale items cannot be returned or exchanged.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Provide:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We will arrange a free replacement or full refund at no additional cost.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us with your order number and reason for return
  2. Our team will review and approve your request
  3. You will receive a prepaid return label and instructions
  4. Ship the item back using the provided label

Returns sent without authorization may experience processing delays.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method
  • Processing time: 2–5 business days after inspection
  • Bank processing time: 3–10 business days, depending on your provider

Please note that processing times may vary.

7. Exchanges

We do not currently offer direct exchanges.

If you wish to receive a different item, please:

  • Return the original item for a refund
  • Place a new order for the desired product

This ensures the fastest service.

8. Order Cancellations

If you wish to cancel your order:

  • Orders not yet shipped may be canceled for a full refund
  • Orders already shipped must be returned under our standard return policy

Please contact us as soon as possible for cancellation requests.

9. Shipping & Delivery Information

We ship to customers in the United States and worldwide.

Order Processing

  • Processing time: 1–3 business days (excluding weekends and holidays)

Estimated Delivery Times

  • USA: 3–7 business days
  • International: 7–21 business days (depending on destination and customs)

International Customs

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account
  • Contact your payment provider
  • If the issue persists, contact our support team

We will be happy to assist you.

11. Contact Information

For all return, refund, and support inquiries, please contact us:

Email: contact@jhuangnyc.com
Phone: +1 (844) 432-7332
Address: 430 Gavilan Pl NW, Albuquerque, NM 87107, USA