Last Updated: January 25, 2026

At Jhuangnyc, we understand that plans can change. This Order Cancellation Policy explains how and when you may cancel your order.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Before Shipment

You may cancel your order free of charge if it has not yet been shipped.

To request a cancellation, please contact us as soon as possible with your order number.

If your order is successfully canceled before shipment:

  • You will receive a full refund
  • No cancellation or processing fees will apply
  • Refunds will be issued to the original payment method

2. Orders That Have Already Shipped

Once an order has been shipped, it cannot be canceled.

If your order has already been dispatched, you may:

  • Receive the package
  • Initiate a return under our Return & Refund Policy

All shipped orders are subject to our standard return terms.

3. How to Request a Cancellation

To cancel your order, please contact us through one of the following methods:

Please include:

  • Your full name
  • Order number
  • Reason for cancellation (optional)

Our support team will confirm the status of your request.

4. Partial Order Cancellations

If your order contains multiple items, you may request cancellation of specific items only if they have not yet shipped.

Items that have already been dispatched cannot be canceled.

5. Refund Processing for Canceled Orders

If your cancellation is approved:

  • Refunds are processed within 2–5 business days
  • Banks and payment providers may take 3–10 business days to post the funds
  • Processing times may vary depending on your provider

6. Cancellations Due to Stock or System Issues

In rare cases, we may cancel an order due to:

  • Product unavailability
  • Pricing errors
  • Technical issues
  • Suspected fraudulent activity

If we cancel your order for any of these reasons, you will receive a full refund and a notification.

7. Abuse of Cancellation Policy

We reserve the right to limit or refuse cancellation requests in cases of repeated abuse, excessive cancellations, or suspected misuse of our services.

This helps us maintain fair service for all customers.

8. Changes to This Policy

We may update this Order Cancellation Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website constitutes acceptance of the updated policy.

9. Contact Information

For order cancellation requests or questions, please contact us:

Email: contact@jhuangnyc.com
Phone: +1 (844) 432-7332
Address: 430 Gavilan Pl NW, Albuquerque, NM 87107, USA