Last updated: June 5, 2025
Thank you for shopping with Jhuangnyc, a brand owned by ALICIA CLIFFE CREATIVE LTD (Company No. 16244552). We take great pride in the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to make things right.
🛍️ Returns
We gladly accept returns within 30 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, and in original condition.
- Tags must be attached.
- Items should be returned in the original packaging.
Please note: Returns requested after 30 days will not be accepted.
💸 Return Shipping
We offer free return shipping on all eligible orders.
Once your return request is reviewed and approved, we’ll send you a prepaid return label via email. You’ll just need to pack your item securely and drop it off at the designated carrier location.
🔄 Exchanges
Want a different size, color, or product? We recommend placing a new order and returning the unwanted item for a refund. This ensures the new item doesn’t go out of stock while we process the return.
💳 Refunds
After receiving and inspecting your return, we’ll notify you about the approval status of your refund.
If approved:
- A refund will be issued to your original payment method within 5–7 business days.
- Your bank or card issuer may take additional time to process and post the refund.
If your return is rejected (due to damage, signs of use, or being outside the return window), we’ll notify you with an explanation and return the item to you.
🚫 Items Not Eligible for Return
We believe in transparent policies—so here’s what you won’t find in our return process:
- No restocking fees
- No final sale items
- No hidden conditions
Everything you purchase from Jhuangnyc is eligible for return under our 30-day policy, provided it meets the above criteria.
🧾 How to Start a Return
- Visit our Contact Us Page
- Provide your order number, the item(s) you’d like to return, and the reason.
- We’ll respond within 1–2 business days with next steps and your prepaid return label.
🧡 Questions or Concerns?
We’re always here to help.
📞 Call us: +44 7874 488224
📧 Email: contact@jhuangnyc.com
📍 Visit or write to us:
Jhuangnyc
61a Grove Road, London E17 9BN, United Kingdom