Customer Help
Our happiness team is always here to assist.
We’re here to make your shopping experience smooth and stress-free.
Whether you have a question about your order, need help with a return, or just want to learn more about our products, we’re ready to assist you every step of the way.
📌 Popular Help Topics
Order Questions
Need help with tracking, editing, or canceling your order? Contact us hereShipping & Delivery
Orders are processed in 1–2 business days and delivered within 2–4 business days across the UK.Returns & Refunds
Enjoy 30-day free returns with no restocking fees. Learn more on our Return & Refund Policy page.Secure Payments
We use encrypted and PCI-compliant payment processors to protect your transactions.
💬 Need Personal Help?
Our customer service team is always ready to help with any issue.
📧 Email us: contact@jhuangnyc.com
📞 Call us: +44 7874 488224
📍 Mailing Address:
Jhuangnyc – ALICIA CLIFFE CREATIVE LTD
61a Grove Road, London E17 9BN, United Kingdom
We respond to all inquiries within 24 hours (Mon–Fri).
🕘 Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (UK time)
Saturday & Sunday: Closed (emails still accepted)
💡 Quick Tips Before Contacting Us
Check your inbox (and spam folder) for order confirmations and tracking emails.
Have your order number ready for faster assistance.
Review our FAQ for instant answers to common questions.
Thank you for choosing Jhuangnyc. Your satisfaction is our top priority!